Quick RO: tag or VIN to ticket in seconds

Drop-off rush does not wait for data entry. Quick RO gets a vehicle onto the board in seconds with nothing but a VIN or a plate, then lets you fill in the rest once the customer has driven off. Use it any time speed matters more than completeness up front.

Start a Quick RO

1. From the Job Board, tap New Repair Order, then Quick RO.
2. Choose how you want to identify the vehicle:
   • Scan VIN with your phone camera (most accurate)
   • Type the plate for a state lookup
   • Type the VIN by hand
3. Add the customer concern in a sentence, or tap the microphone to dictate it while you walk the car.
4. Tap Create. The RO is live on the board immediately.

That is the whole drop-off. Everything else can wait.

Scanning a VIN on mobile

The fastest path is the camera. Point your phone at the VIN plate on the dash or door jamb.

1. The scanner reads the 17-character VIN and decodes year, make, model, and engine.
2. Confirm the decode looks right, then tap Use this vehicle.

Tip: VIN plates on the lower windshield catch glare. The door-jamb sticker is usually a cleaner read. If a character won't scan, you can type the last few digits to finish.

What gets filled in automatically

A Quick RO is not a stub. From the VIN alone, Pista pre-loads:

• The decoded vehicle so MOTOR labor times and parts fitment are ready
• Open recalls flagged on the vehicle, if any
• The matching customer, if this VIN has been in before

Finish the RO when you have a minute

Once the curb clears, open the RO and complete it:

1. Confirm or add the customer details, especially a mobile number for texting.
2. Set the promised time. See Setting the promised time.
3. Build the jobs. See Adding services, labor, and parts.

Good to know

• Same vehicle already in the shop? Pista warns you before creating a second ticket so you do not split one visit across two ROs. See Duplicate-RO guard: add to existing vs new.
• A Quick RO lands in your first workflow status (usually Inspection or Estimate) just like any other RO, so nothing falls through the cracks.
• Returning customer with a known VIN? The whole thing can take under ten seconds.