FAQs and Troubleshooting
Quick answers to common questions and fixes for known issues.
Common questions
Fast answers to the questions shops ask most often about how Pista works day to day.
Login and access issues
Step-by-step fixes for password problems, locked accounts, and not being able to see the screens you expect.
Why a price or labor time looks off
How to diagnose a labor time or customer price that seems too high or too low, and where to adjust it.
Data not syncing between app and dashboard
What to do when a repair order, photo, or inspection shows on one device but not another.
A customer can't open or pay an estimate
Troubleshoot when a customer says the estimate or payment link you texted them won't open or won't go through.
My reports or numbers don't match what I expected
How to reconcile a report total that looks wrong by checking date range, store, and which repair orders are included.
Getting more help
The fastest ways to reach Pista support and exactly what to include so we can fix your issue on the first reply.