Repair Orders
Create, build, and manage repair orders from check-in to checkout.
Creating a repair order
Open a new repair order, attach the customer and vehicle, and capture the concern so the job is ready to build.
Quick RO: tag or VIN to ticket in seconds
Spin up a repair order at the curb by scanning a VIN or plate, so the car is on the board before the keys hit the hook.
RO statuses and the workflow pipeline
Understand each repair order status and how moving cars across the pipeline keeps your bay flowing and nothing stalls.
Adding services, labor, and parts
Build out a repair order with jobs, MOTOR-driven labor times, and live parts pricing so every line is accurate and profitable.
Setting the promised time
Set a realistic promised time on a repair order so the board, your team, and your customer all share the same deadline.
RO checkout and handing back the vehicle
Close out a finished repair order, take payment, and hand back the keys with a clean record on both sides.
Duplicate-RO guard: add to existing vs new
When a vehicle is already in the shop, Pista warns you before opening a second ticket so one visit stays on one repair order.
Voiding, reopening, and editing a closed RO
Correct a mistake on a paid or canceled repair order the right way, with an audit trail that keeps your books clean.
Assigning technicians to RO jobs
Put the right tech on each job, track who is on the car, and keep accountability clear from approval to completion.