What the Moto AI Service Writer does

Moto AI is the service writer built into Pista. Think of it as a fast, tireless advisor who sits next to you at the front counter: you describe what the customer wants in plain language, and Moto drafts a structured ticket you can review, fix, and send. It never guesses at your prices or your hours behind your back, and it never sends anything to a customer on its own. Moto proposes, you decide.

What Moto can build for you

When you describe a job, Moto pulls from the same data your shop already trusts and assembles a draft:

• Jobs and concerns, written in clean service-writer language instead of a customer's loose wording.
• Labor lines with times pulled from MOTOR data for the specific year, make, and model.
• Parts sourced through your connected suppliers, with real availability and pricing.
• Inspection write-ups that turn a tech's findings into something a customer can actually understand.
• Recommended additional work, like the maintenance a vehicle is due for at its mileage.

Everything lands as a draft on the repair order. Nothing is final until you say so.

Where Moto shows up

You will find Moto in a few places throughout Pista:

1. On a new or open repair order, where you can start a ticket by conversation.
2. Inside digital inspections, to write up findings and severity in plain language.
3. On the mobile app, so a service advisor can draft work from the lane or the lot.

What Moto does not do

This matters as much as what it does:

• It does not invent labor times. Times come from MOTOR; if MOTOR has no data, Moto tells you and leaves the line for you to set.
• It does not override your pricing, markups, or tax rules. Your shop settings always win.
• It does not message customers, authorize work, or charge cards by itself.

Good to know: Moto is a drafting tool, not a decision-maker. The advisor who knows the customer, the car, and the shop is still you. Moto just gets you to a clean draft in a fraction of the time.

Why shops use it

A good write-up is the difference between an approved estimate and a confused customer. Moto helps you produce consistent, professional tickets even on your busiest mornings, so a new advisor's work reads as cleanly as your veteran's, and nobody is retyping the same brake job description for the hundredth time.

When you are ready, learn how to create a ticket by conversation.