Technician performance

Your techs are the engine of the shop, and the technician report is the dashboard for that engine. It shows how many hours each tech billed, how those billed hours compare to the time they were actually on the clock, and what each one is really earning the shop per hour. Used well, it turns "I feel like Marco is fast" into a number you can stand behind.

Open the technician report

1. Go to Reports and open the Technician performance card.
2. Set the date range and store.
3. Each tech appears as a row with their key metrics across the top.

The three numbers that matter

• Billed hours is the labor time sold on the jobs assigned to that tech, driven by Pista's MOTOR labor times.
• Efficiency is billed hours divided by clocked hours. Over 100% means the tech beat the book time; under 100% means jobs took longer than they were sold for.
• Effective labor rate (ELR) is total labor dollars divided by hours, the real rate the shop captured after discounts and any time given away.

Good to know: Efficiency is not the same as utilization. A tech can be 130% efficient on the jobs they touched but only get four billable hours all day because dispatch left them idle. The fix for low efficiency is coaching; the fix for low hours is the job board.

Compare techs fairly

1. Sort by efficiency to see who is beating book time and who is bleeding it.
2. Cross-check against billed hours. A high efficiency on tiny volume is less meaningful than a steady tech carrying real load.
3. Use ELR to catch labor being discounted at checkout. If a fast tech has a low ELR, the leak is at the front counter, not the bay.

Drill into the work

1. Click a tech's row to see the ROs behind their numbers.
2. Open any RO to confirm hours were assigned to the right tech, especially on jobs that got reassigned mid-day.
3. Flag comebacks here. Time spent redoing a job inflates clocked hours and drags efficiency, which is the honest signal you want.

Tips

• Make sure every job has a tech assigned on the board. Unassigned hours land nowhere and make the whole report read low.
• Judge a tech over a week or a month, never a single day. One transmission job can swing a daily number wildly.
• Pair this report with profitability. High efficiency plus thin labor margin usually means your labor rate, not your tech, is the problem.

Read efficiency for performance, hours for load, and ELR for leakage. Together they let you coach with facts instead of hunches.